Shipping policy

Shipping Policy - Mornvess

Trade name: Mornvess

Phone number: 801-373-8200

Email: Order@mornvess.shop

Physical address: 442 W 730 S, Provo UT 84601, United States

Effective Date: September 2026

1. Order Processing & Fulfillment

Once your payment is confirmed, your order will enter our processing queue. Standard order processing time is 2–3 business days.

Business days exclude weekends and US federal holidays. Orders submitted on weekends or public holidays will start processing on the next business day.

During big sales events, flash deals and holiday seasons, processing may be delayed by an additional 1–3 business days. We will email customers if significant delays are expected.

Please verify your shipping address, zip code and contact phone number at checkout. Address edits cannot be made once the package has shipped. Mornvess is not responsible for non-delivery caused by incorrect, incomplete or outdated shipping information provided by the customer.

2. Shipping Transit Time & Delivery Estimates

Processing time: 2–3 business days
Transit time after dispatch: 7–21 business days

All delivery timelines are estimates only and not guaranteed delivery dates.

Delays may happen due to courier backlogs, severe weather, remote delivery locations, customs inspection for international shipments, transportation disruptions and seasonal peak congestion. Remote areas in the United States may require longer delivery windows.

3. Shipping Tracking

Once your package departs our warehouse, a shipping confirmation email with your tracking number and tracking link will be sent to your registered email address.

Tracking status may take up to 48 hours to refresh after the courier picks up the parcel. No immediate tracking updates do not mean your order has not shipped.

If you do not receive our shipping notification, please check your spam or junk folder before contacting customer support.

4. Shipping Fees, Customs Duties & Taxes

Shipping charges will be clearly displayed at checkout before payment completion.

For international orders shipped outside the United States: import duties, local sales tax, customs clearance fees and any administrative charges required by the destination country are the buyer’s sole responsibility.

Mornvess does not cover customs duties, import taxes or brokerage fees. Customs inspections may hold packages and extend delivery lead times. We cannot control customs clearance speed. If goods are refused entry by local customs, return shipping costs will be borne by the customer.

5. Lost, Stolen or Damaged Parcels

Marked Delivered but Not Received

If tracking shows “Delivered” but you have not received your package:

Check around your property, porch, mailbox, parcel lockers, or ask neighbors and building management.
Contact the courier first to locate your package.
Reach out to our support team via email within 7 calendar days from the delivered scan date. Claims submitted after this period will not be accepted.

Damaged Items on Arrival

If products arrive broken or damaged during transit, you must submit clear photos of the outer box, packaging materials and damaged items within 48 hours of delivery. We will review the evidence and arrange replacement or refund upon verification. Claims without sufficient photo proof cannot be processed.

Lost Packages

A package is deemed lost only after the courier officially confirms loss. We will open an investigation with the logistics provider once notified. After carrier confirmation of loss, we may offer a full refund or reshipment at our discretion. Investigations usually take 10–20 business days.

6. Delivery Restrictions

We reserve the right to suspend shipping to certain regions, PO boxes, APO/FPO military addresses or remote locations where couriers cannot provide reliable delivery service.

For most international destinations, we cannot deliver to PO boxes. A complete physical street address is required. We may cancel orders if the delivery location is unsupported by our courier partners.

7. Returns, Refunds & Exchanges

Our return period is 30 calendar days, starting on the date the courier marks your package as delivered.

Items must be unused, unwashed, intact, kept in original packaging with all tags and accessories included, and remain in resalable condition to qualify for return.

Buyers are responsible for all return shipping costs unless the product is defective, damaged in transit, or we shipped the wrong item.

Once our warehouse receives and inspects the returned merchandise, refunds will be issued to your original payment method within 3–7 business days. Bank processing times vary, so funds may take extra time to show up in your account.

Final sale items, clearance goods and personalized/hygiene products are non-returnable and non-refundable.

8. Optional Shipping Protection

You may add shipping protection during checkout. Shipping protection covers parcel loss, theft or transit damage. If you decline shipping protection, Mornvess will not be liable for lost or stolen packages once marked delivered by the courier.

9. Contact Information

If you have questions about shipping, delivery status, tracking or claims, please contact us: